4(1)(b)(i) The particulars of organization functions and duties

i. Name and address of the                      Organization:

ii. Head of the organization

iii. Vision, Mission and Key objectives

iv. Function and duties:

v. Organization Chart

vi. Any other details-the genesis, inception, formation of the department and the HoDs from time to time as well as the committees/ Commissions constituted from time to time have been dealt-

To be a customer centric, technology driven major rural bank of new era in the state of Rajasthan with committed approach to act as an important financial catalyst for the economic upliftment in the area of operation.

The primary functioning of the Bank is to Accept Deposits, to Lend for various activities & to do other Business as permitted under BR Act etc.

BRKGB Sponsored by Bank of Baroda, was established by Central Government In exercise of the powers conferred by sub section (1) of section 23A of the Regional Rural Bank Act 1976 (21 of 1976) by issuing Gazette Notification No. F No. 719/2011-RRB dated 01-01-2013, by amalgamating 3 Regional Rural Banks viz. Baroda Rajasthan Gramin Bank, Hadoti Gramin Bank and Rajasthan Gramin Bank, Sponsored by Bank of Baroda, Central Bank of India and Punjab National Bank respectively. The Head Office of the Bank is at Ajmer and it’s 12 Regional Offices are at Alwar, Banswara, Baran, Bharatpur, Bhilwara, Chitttorgarh, Churu, Jhunjhunu, Kota, Neem Ka Thana, Sawaimadhopur and Sikar.

Bank has also formed various committess namely-
1. ALM Committee     (ALCO COMMITTEE)
2. Investment committee (Present on Demand)
3. Audit Committee of Board
4. Sub-Committee of Board for Fraud Cases
5. Credit committee-Head Office Credit committee
6. Compliance & Risk Management committee
7. Preventive Vigilance committee
8. Employees Grievance Redressal committee
9. Prevention of Sexual Harassment (POSH) committee
10. Purchase committee
11. Vigilance Committee
12. Customer service committee
13. Internal advisory committee
14. Fraud Risk monitoring committee

4(1)(b)(ii) The powers and duties of its officers and employees

i. Rules/ orders under which powers and duty are derived and

ii. Exercised

iii. Work allocation

All the officers have certain financial powers and administrative powers depending upon their positions. The delegation of financial powers of various grades of officials is decided by the Board of Directors of the Bank, which is revised from time to time, depending upon the organization's requirement and also Government / RBI / NABARD guidelines. The concerned sanctioning authority takes decision to sanction a loan or otherwise on merits of each proposal Duties of the Officers and Employee of BRKGB is governed by BRKGB (officers and Employees) service (Amendment) Regulations, 2013 and as amended time to time.
Duties of Officials on deputation from Sponsor bank, including the Chairman, General Manager etc., is governed by the extant Service Regulation of Sponsor Bank i.e. Bank of Baroda

Different powers have been delegated by the Board of Directors to the officers at various levels for smooth functioning.

Branches receive applications for credit facilities and recommend to the appropriate sanctioning authority. All credit decisions approved by any sanctioning authority are reported to the next higher authority for control & review purpose. The timeline is adhered as per the scheme norms.

All the functions of the Bank are subjected to periodic/Internal/Concurrent Audit/Statutory Audit as well as supervision of RBI u/s 35 of Banking Regulation Act 1949.

There is a well-defined organizational structure and clear system of accountability based on RBI / NABARD/Sponsor Bank/CVC guidelines. In order to exercise supervision and fix accountability / responsibility various control measures have been put in place. The system of exercising proper delegation of power and submission of control reports is in place and they are monitored by control officers and through internal Inspection.

i. Nature of functions/ services offered;

ii. Norms/ standards for functions/ service delivery;

iii. Process by which these services can be accessed;

iv. Time-limit for achieving the targets;

Process of redress of grievances

Directions received from Ministry of Finance, Government of India, State Government, Reserve Bank of India, NABARD, Sponsor Bank and/or approved by the Board of our Bank are the guiding principles for discharging various functions. Sanctioning of Loans is the absolute discretion of the concerned sanctioning authority of the Bank and such discretion is exercised, after taking into consideration the relevant facts and circumstances of each case. Information is available under “Products” tab available on Bank’s official website. The Board of Directors take decision on introduction of various Banking products.

The norms set by the BRKGB for the discharge of its functions.
• The Bank functions with the following core values / norms
• Excellence in customer service
• Fairness in all dealing and relation
• Risk taking and innovation
• Integrity
• Transparency and discipline in policies and systems

Regarding the core functions of the Bank i.e. accepting deposits and sanction of loans, the norms for deposits / advances, is displayed on the Bank's website.

Regarding sanction of loans, each officer of the Bank will consider loan proposals and take decision in terms of the scheme of delegation of powers, on the merits of the proposals. All the officers of the Bank are expected to discharge their duties and responsibilities with integrity and due diligence.

Complaint may be filed online through “Complaints” tab at Bank’s website. Grievance Redressal Policy is available on the bank official web site under “Policy” tab.

4(1)(b)(v) The rules, regulations, instructions, manuals and records, held by the Bank or under its control or used by its employees for discharging its functions.

Title and nature of the record/ manual /instruction. ; List of Rules, regulations, instructions manuals and records.

Acts/ Rules manuals etc.

Transfer policy and transfer orders

There is Circulars’ and ‘Book of Instructions” Tab having manuals of instructions, codified circulars, scheme of delegation of powers, proceedings of the board etc and also the periodical circulars, used by the employees for discharging various functions.These are all meant for internal circulation and cannot be shared with public.

However, certain information on Deposit, Loan & other Products, scheme guidelines, eligibility etc. , are available at Bank’s website.


BRKGB (officers and Employees) service (Amendment) Regulations, 2013 are available on Bank’s website.

Banks Transfer policy is uploaded on Bank’s website.

4(1)(b)(vi) A statement of the categories of documents that are held by the Bank or under its control.

Categories of documents;

Custodian of documents/categories

Documents, as required under law, rules and regulations, such as, Balance Sheets, Record of the staff, licenses obtained from RBI / other competent authorities for opening branches / offices etc., are held by the Bank as custodian. Annual Report / Quarterly Reports of our Bank are made available on our website.

Documents executed by customers / borrowers / guarantors, contracts with Third parties / etc. (These are all private information and of commercial confidence and in fiduciary relationship, and cannot be shared with public).

4(1)(b)(vii) The particulars of any arrangement that exists for consultation with, or representation by the members of the public in relation to the formulation of its policy or implementation thereof.

Bank is inviting suggestions from employees. Good suggestions are being taken into consideration while formulating policies.

Customer meetings are being conducted at regular intervals and suggestions, opinions of public are also considered while formulating policy.

Banks quarterly results and annual results / reports are published in the Banks website periodically for information of public as well as shareholders which would give an idea about the policies of the bank and implementation thereof.

Board of Directors, which formulates and implements its policy, also includes representatives nominated by Government of India.

As per present arrangement the Board of Directors can raise issues concerning policies & give suggestions in the Board Meetings.

4(1)(b)(viii) Boards, Councils, Committees and other Bodies constituted as part of the Public Authority-

i. Name of Boards, Council,Committee etc.;

ii. Composition;

iii. Dates from which constituted;

iv. Term/ Tenure;

v. Powers and functions;

vi. Whether their meetings are open to the public? ;

vii. Whether the minutes of the meetings are open to the public? ;

Place where the minutes if open to the public are available

Board members details are available on Bank’s website.

Bank has appointed various committees for different purposes. Following are some of the important Committees managing the key affairs of the Bank:

a. Risk Management Committee.
b. Asset Liability Management Committee
c. Audit Committee of Board.
d. Fraud prevention Committee
k. Board of Directors etc.



Public are not entitled to participate on the above committee meetings and minutes are not accessible to public.



The committees are functioning as per their constitution and establishment guidelines. There is no such limited Tenure for the committees. These committees are Bank’s internal constituted frameworks, thus no public indulgence or meeting is done during their sitting. The minutes are drafted and documented. The place as per Head Office/ Regional office depending on the committee , its nature and its functions.

4(1)(b)(ix) A directory of its officers and employees.

Name and designation;

Telephone , fax and email ID

4(1)(b)(x) The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations.

List of employees with Gross monthly remuneration

System of compensation as provided in its regulations

4(1)(b)(xi) The budget allocated to each of its agency indicating the particulars of all the plans, proposed expenditures and reports on disbursements made.

4(1)(b)(xii) The manner of execution of subsidy programmes including the amounts allocated and the details of beneficiaries of such programmes.

There are different schemes of advances as per Government (Central / State) guidelines and the terms and conditions are available on the Bank’s website. Efforts are made to keep the same updated from time to time.

4(1)(b)(xiii) Particulars of recipients of concession, permits or authorizations granted by it.

4(1)(b)(xiv) Details in respect of the information available to or held by it reduced in an electronic form

All the general information regarding deposits, advances and other services offered by the Bank are already available in the bank’s website. Efforts are made to keep the same updated from time to time.

4(1)(b)(xiv) Details in respect of the information available to or held by it reduced in an electronic form

All the general information regarding deposits, advances and other services offered by the Bank are already available in the bank’s website. Efforts are made to keep the same updated from time to time.

4(1)(b)(xv) The particulars of facilities available to citizens for obtaining information including the working hours of a library or reading room if maintained for public use.

Business Hours: Every Monday to Saturday 10:00 hrs to 04:00 hrs (05:00hrs Working Hours) except the second and fourth Saturday and bank holidays as declared under Negotiable Instruments Act, 1881 applicable for State of Rajasthan. Bank is not maintaining any Library/Reading Room for Public.

4(1)(b)(xvi) The names, designation and other particulars of the Public Information Officers.

Name and designation of the public information officer (PIO), Assistant Public Information officer (APIO) & Appellate Authority

Address, telephone numbers and email ID of each designated official.

No. of employees against whom Disciplinary action has been proposed/ taken(Section 4(2))

No. of employees against whom disciplinary action has been-

(i) Pending for Minor penalty or major penalty proceedings

(ii) Finalised for Minor penalty or major penalty proceedings

Bank has no tolerance policy towards any indiscipline and focuses in Growth with Compliance and Discipline. Disciplinary proceedings and actions are taken from time to time by the Vigilance Dept. of Bank which is subject to Bank and CVC’s guidelines. It is not related to public information thus no disclosure done.

Programmes to advance understanding of RTI (Section 26)

Educational programmes ; Efforts to encourage public authority to participate in these programmes ; Training of CPIO/APIO ; Update & publish guidelines on RTI by the Public Authorities concerned

The Bank is inclined towards timely training of its employees and Bank’s own Training centre organizes training for RTI.

Transfer policy and transfer orders [F No. 1/6/2011- IR dt. 15.4.2013]

Transfer Policy And Transfer Orders[F No. 1/6/2011- IR Dt. 15.4.2013]

Banks Transfer policy is uploaded on Bank’s website. Transfer Order being an Financial institution are not disclosed on the Bank’s website due to sensitivity.

Manner of execution of subsidy programme [Section 4(i)(b)(xii)]

Name of the programme of activity

There are no subsidy programs or plans carried out by bank, however government subsidy program / scheme for lending activities are operated through the bank account maintained with various branches, the subsidy amount is transferred to the concerned beneficiary through DBT (direct benefit transfer) of the Bank. Details of Schemes and programmes are flashes in Branches and Bank’s website from time to time.

Particulars for any arrangement for consultation with or representation by the members of the public in relation to the formulation of policy or implementation there of [Section 4(1)(b)(vii)] [F No 1/6/2011-IR dt. 15.04.2013]

Bank is inviting suggestions from employees. Good suggestions are being taken into consideration while formulating policies.

Customer meetings are being conducted at regular intervals and suggestions, opinions of public are also considered while formulating policy.

Banks quarterly results and annual results / reports are published in the Banks website periodically for information of public as well as shareholders which would give an idea about the policies of the bank and implementation thereof.

Board of Directors, which formulates and implements its policy, also includes representatives nominated by Government of India.

As per present arrangement the Board of Directors can raise issues concerning policies & give suggestions in the Board Meetings.

Are the details of policies / decisions, which affect public, informed to them[Section 4(1) (c)]

The Bank timely informs the Public regarding changes/maintenance in Bank operations and changes or any government policy / decision Through branches , Bank’s website or through other communication methods as provided by the customers.

Dissemination of information widely and in such form and manner which is easily accessible to the public [Section 4(3)]

Use of the most effective means of communication - Internet (website)

All information regarding our Products, Services, etc may be accessed through Bank’s website www.brkgb.com

Form of accessibility of information manual/ handbook[Section 4(1)(b)]

Information manual/handbook available in Electronic format

Information manual/handbook available in Printed format

Instructions and Manual are readily available in both Electronic and Hardcopy format in Branches and offices. It is for internal use purpose of the Bank. However, certain forms for public use are available on Bank’s website.

Whether information manual/ handbook available free of cost or not [Section 4(1)(b)]

List of materials available Free of cost

Certain forms for public use are available on Bank’s website in “Download Forms” Section. However, Manuals and Book of Instructions are not made available for Public and are internal documents.

Language in which Information Manual/Handbook Available [F No. 1/6/2011-IR dt. 15.4.2013]

Information available in electronic form[Section 4(1)(b)(xiv)]

Details of information available in electronic form . Name/ title of the document/record/ other information

Location where available

Various information like ATM, List of Branches, List of Aadhar enrolment centres, etc available on Bank’s website having details of Location also.

Particulars of facilities available to citizen for obtaining information[Section 4(1)(b)(xv)]

Name & location of the faculty

Details of information made available

Working hours of the facility

Contact person & contact details (Phone, fax email)

Whether information manual/ handbook available free of cost or not [Section 4(1)(b)]

List of materials available Free of cost

Certain forms for public use are available on Bank’s website in “Download Forms” Section. However, Manuals and Book of Instructions are not made available for Public and are internal documents.

4(1)(b)(xvii) Such other information as may be prescribed.

Grievance redressal mechanism

Details of applications received under RTI and information provided

List of completed schemes/ projects/ Programmes

List of schemes/ projects/ programme underway

Annual Report

Frequently Asked Question (FAQs)

Receipt & Disposal of RTI applications & appeals [F.No 1/6/2011-IR dt. 15.04.2013]

Details of applications received and disposed

Details of appeals received and orders issued

Details of RTI applications received and disposed:-

Details of Appeal applications received and disposed:-

Such other information as may be prescribed [F.No. 1/2/2016-IR dt. 17.8.2016, F No. 1/6/2011-IR dt. 15.4.2013

Name & details of - (a) Current CPIOs & FAAs, (b) Earlier CPIO & FAAs from 1.1.2015

Details of third party audit of voluntary disclosure, Dates of audit carried out, Report of the audit carried out

Appointment of Nodal Officers not below the rank of Joint Secretary/ Additional HoD Date of appointment.Name & Designation of the officers

Consultancy committee of key stake holders for advice on suo-motu disclosure Dates from which constituted. Name & Designation of the officers

Committee of PIOs/FAAs with rich experience in RTI to identify frequently sought information under RTI Dates from which constituted.Name & Designation of the Officers

Item / information disclosed so that public have minimum resort to use of RTI Act to obtain information

Item / information disclosed so that public have minimum resort to use of RTI Act to obtain information